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CONSULTING SERVICES SATISFACTION ASSESSMENT

Proceed to page two of the survey.

1. Have you used consultants in your work?

      Yes / No

 

2. If no, please elaborate on your reasons. Then go to Question #8.

Reason
Elaboration
We have no need for consultants.


 
They cost too much. We’d rather spend the money on internal staff resources.  
They take too long to brief and never really seem to understand our needs.
 
We don’t have experience in using consultants.

 

 
We’ve had bad experiences with consultants in the past.

 

 
We don’t know how to find the right consultant for a particular job.

 

 
Other:

 

 

 

 

3. If yes, what have you used consultants for? Tick all that apply and respond to each of the subsequent questions.

Research and writing (fact sheets, newsletters, submissions, etc.)  
Human resources issues (policy development, job descriptions, hiring, etc.)  
Financial issues (designing a financial system, policy advice, etc.)  
Information technology issues (policy and web site development, etc.)  
Project management and evaluation (to meet either internal or external needs)  
Education/training (of staff, volunteers, target audiences, etc.)  
Government relations (public policy advocacy, ongoing relationship-building, etc.)  
Communications and public/media relations (developing key messages and packaging them for specific audiences, news conferences, news releases, etc.)  
Fundraising (creating a public campaign, targeting corporate sponsors, etc.)  
Meeting facilitation (bringing together a diverse group of individuals and coming up with a cohesive outcome from a meeting or workshop)  
Event planning (organizing conferences, symposia, workshops, etc.)  
Other:

 

 

Additional Comments:

 

 

4. For what reasons have you used consultants, according to the various types listed below? Tick all that apply.

Type of Consultant Hired Didn't have the expertise/ skills on staff Needed an independent approach Staff hiring freeze/ union restrictions To fill a short-term need Other: Specify
Research and writing          
Human resources issues          
Financial issues          
Information technology issues          
Project management and evaluation          
Education/training          
Government relations          
Communications and public/media relations          
Fundraising          
Meeting facilitation          
Event planning          
Other:

 

         

 

5. How did you find out about a particular firm? Tick all that apply for the various types of consultants you have used.

Type of Consultant Hired Word of mouth/ networking or personal acquaintance Recom-
mendation from a previous client
Solicited propo-
sals
Promo-
tional materials or Internet site
Other: Specify
Research and writing          
Human resources issues          
Financial issues          
Information technology issues          
Project management and evaluation          
Education/training          
Government relations          
Communications and public/media relations          
Fundraising          
Meeting facilitation          
Event planning          
Other:

 

         

Additional Comments:

 

 

 

Proceed to page two of the survey.

© Cypress Consulting


Cypress Consulting
490 Sandhamn Private
Ottawa, Ontario
K1T 2Z5
Tel.: (613) 737-6785
Fax.: (613) 737-6786
jforsythe@cypresscon.com
The HK Group Inc.: [ a visual information studio ]
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