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CONSULTING SERVICES SATISFACTION ASSESSMENT

| 1. Have you used consultants in your work?
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2. If no, please elaborate on your reasons. Then go to Question #8.
Reason
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Elaboration |
We have no need for consultants.
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| They cost too much. Wed rather spend the money on internal staff resources. |
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They take too long to brief and never really seem to understand our needs.
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| We dont have experience in using consultants.
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| Weve had bad experiences with consultants in the past.
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| We dont know how to find the right consultant for a particular job.
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| Other:
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3. If yes, what have you used consultants for? Tick all that apply and respond to each of the subsequent questions.
| Research and writing (fact sheets, newsletters, submissions, etc.) |
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| Human resources issues (policy development, job descriptions, hiring, etc.) |
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| Financial issues (designing a financial system, policy advice, etc.) |
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| Information technology issues (policy and web site development, etc.) |
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| Project management and evaluation (to meet either internal or external needs) |
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| Education/training (of staff, volunteers, target audiences, etc.) |
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| Government relations (public policy advocacy, ongoing relationship-building, etc.) |
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| Communications and public/media relations (developing key messages and packaging them for specific audiences, news conferences, news releases, etc.) |
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| Fundraising (creating a public campaign, targeting corporate sponsors, etc.) |
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| Meeting facilitation (bringing together a diverse group of individuals and coming up with a cohesive outcome from a meeting or workshop) |
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| Event planning (organizing conferences, symposia, workshops, etc.) |
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| Other:
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Additional Comments:
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4. For what reasons have you used consultants, according to the various types listed below? Tick all that apply.
| Type of Consultant Hired |
Didn't have the expertise/ skills on staff |
Needed an independent approach |
Staff hiring freeze/ union restrictions |
To fill a short-term need |
Other: Specify |
| Research and writing |
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| Human resources issues |
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| Financial issues |
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| Information technology issues |
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| Project management and evaluation |
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| Education/training |
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| Government relations |
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| Communications and public/media relations |
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| Fundraising |
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| Meeting facilitation |
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| Event planning |
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| Other:
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5. How did you find out about a particular firm? Tick all that apply for the various types of consultants you have used.
| Type of Consultant Hired |
Word of mouth/ networking or personal acquaintance |
Recom-
mendation from a previous client |
Solicited propo-
sals |
Promo-
tional materials or Internet site |
Other: Specify |
| Research and writing |
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| Human resources issues |
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| Financial issues |
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| Information technology issues |
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| Project management and evaluation |
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| Education/training |
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| Government relations |
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| Communications and public/media relations |
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| Fundraising |
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| Meeting facilitation |
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| Event planning |
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| Other:
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Additional Comments:

© Cypress Consulting
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